Changes & Returns

RETURN CASES

If you wish to return a product, you can do so within 40 calendar days from the day you received it, taking into account the following conditions.

RETURN METHODS

1. Send the package via Speedex, stating that the charge will be billed to Video Games Museum. Shipping address: Pediados 20, Heraklion, Postal Code 712 01

2. Visit the store and return the product for free:

- Video Games Museum, Pediados 20, Heraklion, Postal Code 712 01

• Returns are only accepted if the product is unused, in its original condition, and its packaging has not been tampered with.

• Returns of clothing products that have been used beyond the fitting process are not accepted.

• Returns of products that have been unboxed, used, or damaged in any way are not accepted.

When returning a product, you have two options:

1. Product Replacement

If you wish to replace a non-defective product, you will be charged the following fees:

• Return shipping cost: €3

If you want to replace a product, the same conditions apply as for online purchases:

New package shipping costs:

See Shipping Costs

2. Refund

In this case, you will be charged a return fee of €3, which will not be paid to the courier at the time of delivery but will be automatically deducted from the amount refunded for the returned product(s).

Your refund will be processed as follows:

• To your debit/credit card if the order was paid using it.

Your refund will be issued within 14 days from the receipt of the products by our company.

Products purchased as a set cannot be returned individually.

If you return a set, all items included must be returned.

In case of any defect, such as a damaged or broken product within its packaging during shipment, a replacement is only possible if we are informed on the day of receipt. Beyond this time frame, replacement is not possible.

In this case, the defective product will be replaced with a new one at no additional cost.

If the issue is due to our mistake, we will fully refund the order value, including shipping costs.

In this case, no additional charges will apply.

IMPORTANT NOTES

• If the return is not made within 40 calendar days from the date of receipt or if any of the return conditions are not met, Video Games Museum reserves the right to refuse the return and decline a replacement or refund.

• In all cases, the receipt must be provided.

• Products you wish to return must be sent to us only via the partner courier company (Speedex).

PRODUCT REPLACEMENT

• In case of any defect, such as a damaged or broken product within its packaging during shipment, we will replace the defective product with a new one.

• If you wish to replace a product with another product code, please contact us via email. The new product will be invoiced with the prices and discounts applicable on the date of the return shipment.

IMPORTANT NOTES

• Returns via courier should be sent exclusively to the address: Video Games Museum, Pediados 20, Heraklion, Postal Code 712 01.

• If the package arrives and does not meet the return conditions outlined above, the product will not be accepted. It will be returned to the customer, who will bear the transportation costs.

Do you need more information or clarification?

✔ Contact us! See all the ways to reach us here.